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Warranty Conditions

  • All products on the Dkmngumustoptan.com website are under the DKMNJEWELRY warranty.
  • The warranty does not cover product breakage or damage due to improper use or accident.
  • Check your orders against the delivery note during delivery. If you detect any missing, damaged or faulty products, have the cargo officer write a report and do not accept the package. Report the situation to us. After the necessary inspections, you will be contacted as soon as possible.
  • Any changes made to the product, deformation of the product or damage to the original design of the product are not covered by the warranty.
  • To cancel and return an order, you must contact us via our online support line or by calling 0( 535) 83 29 076. Once the product reaches us and the return is approved, the fee will be refunded to you within 30 business days.
  • If the product you purchased is faulty, you must contact us via the online support section or by calling (0530) 500 35 53 within 30 business days of the delivery date. The faulty product will be replaced with a new one after approval. If the product's fault is due to customer use or has been used within 30 days, no refund or exchange will be made.
  • The products you want to return must be sent to us within 30 days from the date of delivery, in the form they were sent to you, with the product, invoice, delivery note, packaging and all other documents and materials, complete and undamaged, from any Yurtiçi Kargo branch with the information DKMN GÜMÜŞ CUSTOMER NO:479936656.
  • Since products that are produced or modified in line with the special requests of customers are transformed into 'personalized' products, returns and exchanges cannot be made on such products.
  • Due to hygiene rules, returned or exchanged earrings cannot be made, except in cases where they are faulty.
  • In the said review, it is examined whether the return conditions have been met. If the return is approved, the price of the products will be refunded to the credit card if the order was placed using a credit card, or to the bank account if the order was placed via money order/EFT.

As for the conditions for returning the product, the practices required by the Consumer Protection Law No. 6502 are essential.